We offer personalized psychological care to support emotional well-being and mental resilience. Our services address individual, relationship, and behavioral challenges with compassion and expertise.
Contact usAt Mind Matters Institute, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our psychological services, whether online or in person. Your mental health journey is a deeply personal one, and we are committed to handling your data with the highest level of integrity, confidentiality, and respect. We want you to feel safe and supported as you engage with our therapists, counselors, and mental health resources. By using our services or submitting your information, you consent to the practices outlined in this policy. Our aim is to create a transparent, trust based relationship with you where you always know how your data is being handled.
We collect a variety of personal data to provide and improve our services. This includes your name, email address, and phone number for identification purposes. We also collect health related information that you choose to share during therapy sessions or consultations, including any treatment preferences. In addition, we maintain a record of your appointment history to enhance continuity of care. When you interact with our website or digital platforms, we gather usage data to help improve your experience. Your feedback and communication preferences are also noted to tailor our services and updates accordingly. All information collected is limited to what is necessary for delivering high quality mental health care and support.
The data we collect is used solely to serve you better. We use your information to schedule and manage therapy sessions, assessments, and consultations. You may receive appointment reminders and helpful mental health resources via email, phone, or other communication channels. We also use your data to provide personalized wellness recommendations based on your needs and preferences. Inquiries and support requests are addressed efficiently with the help of the information you provide. Your feedback and usage data allow us to continuously improve our services and user experience. We want to assure you that your personal information is never sold or rented to third parties.
We follow a clear and transparent consent process when collecting your personal information. By engaging with our services, you provide us with permission to process your data in accordance with this policy. You have the right to access the information we hold about you and can request corrections if any data is inaccurate or outdated. You may withdraw your consent at any time or ask for your personal data to be deleted from our records, subject to legal and ethical obligations. We also offer the option to opt out of any non essential communications. These rights are protected under applicable data protection laws, including the General Data Protection Regulation (GDPR).
Protecting your personal and psychological information is our top priority. We use secure, encrypted servers to store your data and ensure that all systems are password protected with access limited to authorized personnel only. Regular security updates and vulnerability scans are conducted to maintain data safety. Our team is trained in strict confidentiality protocols to ensure your information is handled ethically and securely. Every measure is taken to safeguard your data against unauthorized access, loss, or misuse, ensuring peace of mind as you engage in your mental wellness journey.
To enhance your experience and streamline service delivery, we may integrate third-party platforms for communication, appointment booking, and data storage. These providers are carefully chosen to meet our high privacy and security standards. For example, we use secure platforms for emails and appointment confirmations, trusted payment processors for billing where applicable, and encrypted cloud services for safe data storage. We only share your data with these third parties when it is essential for providing our services, and we do so under strict confidentiality agreements. Your information remains protected and is never shared unnecessarily.
If you have questions or concerns about this Privacy Policy or how your personal data is being handled, please feel free to reach out to us. You can contact us via email at info@mindmattersinstitute.org, or call us at +91 84382 36279. You are also welcome to visit us in person at 1, Guru Nagar, Kulathoor, Thiruvananthapuram, Kerala 695583. Our team is committed to maintaining your trust and supporting your mental wellness with openness and care. Please reach out anytime we are here to help.