We offer personalized psychological care to support emotional well-being and mental resilience. Our services address individual, relationship, and behavioral challenges with compassion and expertise.
Contact usWelcome to Mind Matters Institute. These Terms and Conditions govern your use of our psychological services, website, and any associated platforms. By accessing or using our services, you agree to these terms in full. We encourage you to read this document carefully before proceeding, as it outlines your responsibilities and the conditions under which we offer our services. These terms create a mutual understanding between you and us. They help ensure respectful and ethical interaction. Our services are intended for individuals seeking professional support, and misuse may lead to restrictions. By continuing, you agree to abide by these conditions fully. Updates to these terms may occur, and it is your responsibility to stay informed.
Our services are designed to support your mental health and well being. When you use our services, either in person or online, you agree to provide accurate and complete information, act respectfully towards our professionals and other clients, and use our offerings for lawful, personal wellness purposes only. Misuse of services or inappropriate conduct may result in the suspension or termination of your access. You are also expected to comply with any additional guidelines provided during your sessions. Disruptive or harmful behavior will not be tolerated. We reserve the right to deny services to individuals who breach these principles. We aim to create a safe, inclusive, and respectful environment for all. Your cooperation is key to maintaining the quality of care we strive to offer.
To maintain an efficient and respectful schedule, we kindly request that clients arrive on time for appointments or attend virtual sessions promptly. If you need to cancel or reschedule, please notify us at least 24 hours in advance. Repeated missed appointments or late cancellations without sufficient notice may result in applicable charges or limitations on future bookings. We reserve the right to cancel or reschedule appointments under certain circumstances and will inform you as early as possible if such changes are necessary. Emergency situations will be treated with empathy and flexibility. Timely communication helps us better serve you and other clients. Failure to communicate may be considered a breach of our service agreement. Consistent punctuality allows sessions to run smoothly. Your time and our professionals’ time are equally valuable.
Some of our services may involve fees, which will be communicated clearly during the booking process. By continuing with an appointment or service, you agree to pay the relevant charges through the approved payment methods. Refunds are generally not offered, but in special cases, may be reviewed at our discretion. If you require an invoice or receipt, we are happy to provide one upon request. Payment is expected in advance or at the time of service, as applicable. Delayed payments may impact future bookings. We accept multiple secure payment options for your convenience. All financial transactions are treated with strict confidentiality. Please contact us promptly if you encounter any payment related concerns.
Protecting your privacy is a core commitment at Mind Matters Institute. All personal and psychological information you share during sessions is kept strictly confidential, in line with professional ethics and legal obligations. However, in certain situations such as imminent risk to self or others, suspected abuse, or a valid legal order we may be required to disclose information to appropriate authorities. We will make every effort to inform you when such a situation arises, unless restricted by law. Your session records are securely stored and only accessed by authorized professionals. We do not share client details with third parties for marketing or non therapeutic purposes. Clients are encouraged to discuss confidentiality concerns with their therapist. Maintaining trust is essential to therapeutic progress. We follow all applicable privacy laws and professional guidelines.
All content provided on our website and through our services, including text, images, tools, and resources, are the intellectual property of Mind Matters Institute. These materials are protected under applicable copyright laws, and may not be copied, reproduced, distributed, or modified without our prior written consent. You may use the content for personal learning and self improvement purposes only. Any commercial use without permission is strictly prohibited. Unauthorized use may result in legal consequences. We strive to maintain the originality and accuracy of all our content. Please respect our intellectual efforts and creativity. If you wish to reference or cite our materials, please contact us for guidance.
While we strive to provide high quality, professional psychological support, Mind Matters Institute is not responsible for any indirect, incidental, or consequential losses arising from the use of our services. Outcomes may vary based on individual circumstances and external factors. Our services are not a substitute for emergency care or medical intervention. If you are in crisis or require urgent help, we encourage you to seek immediate support through emergency services. We do not guarantee specific results from therapy. Client engagement plays a critical role in effectiveness. Therapeutic progress may take time and consistent effort. We are committed to your well being, but decisions made based on our guidance are your own responsibility. You are encouraged to raise any concerns or dissatisfaction early in the process.
We may integrate third-party platforms to support scheduling, payments, or communication. While we carefully select these providers and ensure they meet our privacy and security standards, we are not responsible for the terms, policies, or practices of those third parties. Your use of such services will be subject to their individual terms and privacy policies. Please read those policies carefully before proceeding. We will not be liable for data breaches or misuse on external platforms. However, we will take appropriate action if we become aware of any compromise. We recommend contacting us if you face technical issues with these tools. Our goal is to offer smooth and secure service delivery through trusted providers.
These Terms are governed by the laws of the Republic of India. Any disputes or claims arising from or related to the use of our services will fall under the jurisdiction of the courts located in Thiruvananthapuram, Kerala. This legal framework helps ensure a fair and consistent process for resolving conflicts. We encourage resolution through mutual dialogue wherever possible. If you have concerns, we invite you to reach out before pursuing legal steps. All proceedings shall comply with the applicable laws and regulations of the region. Your rights under these laws remain fully protected.
If you have any questions, concerns, or feedback about these Terms and Conditions, you can reach us via email at info@mindmattersinstitute.org or by phone at +91 84382 36279. You may also visit us in person at 1, Guru Nagar, Kulathoor, Thiruvananthapuram, Kerala 695583. Our team is available during standard business hours to assist you. We are happy to address any questions about our services, privacy practices, or policies. Your comfort and clarity are important to us. Clear communication helps us serve you better and build long term trust.
Thank you for choosing Mind Matters Institute. We are committed to supporting your mental health journey with care, integrity, and professionalism.